Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed at shop.gelitup.com, operated by Thermitek Ltd, trading as GEL.IT.UP by GIUP®. All orders are shipped from the EU.

1. Processing and delivery times

Processing: orders are packed and dispatched within 2–3 working days.
Delivery: 3–7 working days after dispatch within Europe, depending on your country. International deliveries may take longer.

Working days are Monday to Friday, excluding public holidays in Bulgaria. Delivery times are estimates and may be longer during busy periods or because of courier delays.

2. Where we ship and shipping costs

FREE delivery on orders over €100 to Greece, Romania, Austria, Germany and Hungary, and on orders over €150 to the other European countries listed below. Below that amount, a flat delivery charge applies depending on your country:

Countries	Delivery charge	FREE delivery on orders of
Greece, Romania	€5.39	€100 and over
Austria, Germany, Hungary	€9.00	€100 and over
Belgium, Czech Republic, Croatia, Netherlands, Poland, Slovenia, Slovakia	€18.00	€150 and over
France, Spain, Denmark, Luxembourg	€18.00	€150 and over
Cyprus, Malta, United Kingdom, Switzerland, Norway	€18.00	€150 and over
Finland, Ireland, Portugal, Sweden, Estonia, Latvia, Lithuania	€19.50	€150 and over
Serbia	€18.00	No free delivery
All other countries (international delivery)	€40.00	No free delivery

The exact delivery cost is always shown in the cart and at checkout before you pay.

3. Italy and Bulgaria

We do not deliver to Italy or Bulgaria. Customers in these countries are served by our official local distributors, for local delivery and support:

Italy: gelitup.it
Bulgaria: gelitup.bg

4. Orders outside the EU

For deliveries outside the EU (including the United Kingdom, Switzerland, Norway, Serbia and all international destinations), import VAT, duties and customs clearance fees may be charged by your country on delivery. These charges are not included in our prices or shipping costs and are the responsibility of the customer.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

6. Delivery address

Please make sure your delivery address is complete and correct. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel is returned to us because it could not be delivered, we will contact you to arrange re-delivery, which may involve an additional shipping charge.

7. Damaged, missing or wrong items

Please check your parcel as soon as it arrives. If the box is visibly damaged, note this with the courier on delivery. If anything is damaged, missing or wrong, email info@gelitup.com immediately, and within 7 days of delivery, with your order number and photos. See our Refund Policy for full details.